Frequently Asked Questions

Home Watch is a professional service that provides regular inspections of your home or property while you are away. We identify issues such as leaks, damage, or security concerns and take action before small problems escalate.

Our services are ideal for second-home owners, clients who are away for extended periods, seniors and expatriates, and property owners seeking peace of mind. We offer both Personal Home Watch and Property Care services, tailored to your individual needs and schedule.

During a visit, we carry out a visual inspection of your property including interior and exterior checks, doors, windows and locks, signs of leaks, damage or irregularities, basic ventilation and water flow checks, and identification of any potential concerns. After each visit you receive a clear inspection report with photos and videos.

Inspection frequency is fully customisable and can be scheduled weekly, bi-weekly or monthly. The frequency depends on your preferences, insurance requirements and the type of property.

We will inform you immediately and discuss the next steps. We can help coordinate trusted local professionals such as plumbers, electricians, or maintenance companies. All repair and contractor costs are paid directly by the owner and are not included in the Home Watch service fee.

With your prior authorisation, we can arrange urgent intervention to prevent further damage or security risks. You will be informed as soon as possible. Any additional visit required for emergency response is charged at the standard fixed fee, unless already included in your package.

Personal Home Watch focuses on personalised attention, regular inspections and direct communication. Property Care provides extended support including coordination and supervision of maintenance and contractors. Together, these services offer complete peace of mind.

No. Home Watch complements an alarm system but does not replace it. An alarm may detect an issue; Home Watch provides physical presence, assessment, and appropriate follow-up.

Yes. After every inspection, you will receive a detailed summary of findings, any points of attention or recommended actions, and photos. Transparency and clear communication are central to our service.

Absolutely. We ensure secure key handling and registration, discreet and professional conduct, strict confidentiality, and that your home and privacy are treated with the utmost respect.

Yes. Our services can be arranged temporarily, seasonally, or on a long-term basis. This flexibility ensures that your property is cared for according to your schedule.

This depends on your insurance conditions and personal preference, but many policies require regular inspections when a property is unoccupied. We offer flexible visit schedules from weekly to monthly.

No. We work with clear, fixed pricing. All packages and additional services are charged at agreed rates, and any extra service outside your package is billed at a fixed fee of €100 including Spanish IVA (21%), unless otherwise agreed.

Yes. You can upgrade your Home Watch package at any time if your situation changes or if you would like more frequent inspections or additional services.

Yes. All prices shown on our website include Spanish IVA (21%), so there are no additional tax charges.

Axarquía Home Watch operates in the Costa del Sol Oriental & Axarquía, including Nerja, Torrox, Vélez-Málaga, Rincón de la Victoria, Benajarafe, Frigiliana, Cómpeta and surrounding areas.

No. Axarquía Home Watch is not responsible or liable for damage, loss, theft, burglary, vandalism or other incidents. Our services are limited to non-invasive visual inspections and reporting. The property owner remains responsible for maintaining appropriate insurance at all times.

You can easily get in touch via email at info@axarquiahomewatch.com or by phone at +34 613 253 631. Introductory meetings are free of obligation and allow us to understand your needs.