Home Watch FAQ | Property Inspections & Insurance in Spain 

Home Watch is a professional service that provides regular inspections of your home or property while you are away. We identify issues such as leaks, damage, or security concerns and take action before small problems escalate. 

Our services are ideal for:

• Second-home owners
• Clients who are away for extended periods
• Seniors and expatriates
• Property owners seeking peace of mind

We offer both Personal Home Watch and Property Care services, tailored to your individual needs and schedule.

What We Do During Each Visit

During a visit, we carry out a visual inspection of your property, including:

• Interior and exterior checks
• Doors, windows and locks
• Signs of leaks, damage or irregularities
• Basic ventilation and water flow checks
• Identification of any potential concerns

After each visit you will receive a clear inspection report with photos and videos, so you always know the condition of your property.

Inspection Frequency

Inspection frequency is fully customisable and can be scheduled:

• Weekly
• Bi-weekly
• Monthly

The frequency depends on your preferences, insurance requirements and the type of property.

If an issue is found, we will inform you immediately and discuss the next steps with you. We can help coordinate trusted local professionals such as plumbers, electricians, or maintenance companies, but all repair and contractor costs are paid directly by the owner, and are not included in the Home Watch service fee. 

With your prior authorization we can arrange urgent intervention to prevent further damage or security risks. You will be informed as soon as possible. Any additional Home Watch visit required for emergency response is charged at the standard fixed fee, unless it is already included in your package. 

Personal Home Watch:

• Focuses on personalised attention
• Regular inspections of your property
• Direct communication with you as the homeowner

Property Care:

• Provides extended support for your property
• Coordination and supervision of maintenance and contractors
• Ensures all work is carried out efficiently and professionally

Together, these services offer complete peace of mind while you are away.

No. Home Watch complements an alarm system but does not replace it.

An alarm may detect an issue; Home Watch provides physical presence, assessment, and appropriate follow-up. 

Yes. After every inspection, you will receive:

• A detailed summary of findings
• Any points of attention or recommended actions
• Photos when relevant

Transparency and clear communication are central to our service, giving you peace of mind while you are away.

Absolutely. We ensure:

• Secure key handling and registration

• Discreet and professional conduct
• Strict confidentiality
• Your home and privacy are treated with the utmost respect

Yes. Our services can be arranged:

• Temporarily
• Seasonally
• On a long-term basis

This flexibility ensures that your property is cared for according to your schedule and individual needs.

This depends on your insurance conditions, and personal preference, but many policies require regular inspections when a property is unoccupied. We offer flexible visit schedules, from weekly to monthly, depending on your needs. 

No. We work with clear, fixed pricing. All Home Watch packages and additional services are charged at agreed rates, and any extra visit or service outside your package is billed at a fixed fee of €200 including Spanish IVA (21%), unless otherwise agreed in advance. 

Yes. You can upgrade your Home Watch package at any time if your situation changes or if you would like more frequent inspections or additional services. We will be happy to advise you on the best option for your needs. 

Yes. All prices shown on our website and in our brochures include Spanish IVA (21%), so there are no additional tax charges added later. 

Axarquía Home Watch operates in the:
Costa del Sol Oriental & Axarquía.

Including:
Nerja • Torrox • Vélez-Málaga • Rincón de la Victoria • Benajarafe • Frigiliana • Cómpeta and surrounding areas.

Are you responsible or liable for damage, loss, or theft at my property?

No. Axarquía Home Watch & Property Care is not responsible or liable for any damage, loss, theft, burglary, vandalism, or other incidents that may occur during or between Home Watch visits.

Our services are limited to non-invasive, visual inspections, and reporting only. We are not a security service and do not replace alarm systems, surveillance, or insurance coverage.

While any issues discovered during an inspection will be reported promptly. Home Watch services cannot guarantee the prevention of damage, loss, or unforeseen events. The property owner remains responsible for maintaining appropriate insurance at all times.

By using the services of Axarquía Home Watch & Property Care the client agrees to this limitation of responsibility and liability.

You can easily get in touch via:

Email:

Telephone: +34722161245

Introductory meetings are free of obligation and allow us to understand your needs. Contact us we are happy to advise you on your best